Research Behind Star@Work®
Based on over 25 years of research and work with many companies, this productivity improvement program has been written-up in the Harvard Business Review, the Wall Street Journal, and How to Be a Star at Work. It teaches the nine work strategies employed by star performers in a variety of formats.
The program has yielded significant productivity improvements for minorities, women, and newer workers (400% increases in productivity improvement rates).
Workforce Development
Star@Work® Performance Outcomes
Star@Work® is based on a combined 25 years of extensive research by Dr. Robert Kelley. Over a seven-year period, he and his team led more than 600 knowledge workers at AT&T’s Bell Labs through this development system. It was estimated that Bell Labs recouped the cost of the program after the first year. The indirect productivity benefits, such as increased teamwork, remain incalculable.
As reported by Kelley in the Harvard Business Review, the participants showed a 10 percent increase in productivity immediately after the program ended, a 20 percent increase after six months, and a 25 percent increase by the end of the first year. The participants’ productivity was also rated by their managers. The study compared 300 participants with 300 non-participants. In seven key areas, such as "Spots Problems," "Does High-Quality Work on Time," and "Pleases Customers," the productivity of participants improved twice as much as non-participants over an eight-month period.
Star@Work® Results
Improve the productivity of knowledge workers. Participants at AT&T's Bell Labs reported a 25% increase in their productivity one year following the implementation. Their managers reported that the rate of productivity improvement of participants was twice that of non-participants.
Help knowledge workers beat the schedule and exceed expectations. 100% of the participants of American Electric Power (compared to 69% before) said they were more effective in fully understanding the expectations for a particular work assignment after attending Star@Work®. Research Results
Attract and retain knowledge workers. Research shows that, when considering a job offer, knowledge workers place a high degree of importance on opportunities for development. And after using Star@Work®, Southwestern Bell reported an 11% increase in organizational commitment. Research Results
Broaden the perspective of knowledge workers. Managers at Southwestern Bell reported that the percentage of participants who understood the "big picture" rose from 33% to 67%. Research Results
Build teamwork and improve team functioning. It can open or extend networks so that knowledge workers begin sharing their know-how with each other and complete tasks faster. 62% of the participants at Carnegie Mellon University reported increased opportunities to use team-building behaviors. Research Results
Support knowledge management efforts. Star@Work® provides a mechanism for facilitating human exchanges in which the productivity strategies of an organization's top performers are shared with others. Managers at Shell U.K. Exploration and Production reported that the percentage of participants who shared information with others when needed rose from 54% to 90% after using Star@Work®. Research Results
For Information on the Star@Work® Programs, Use the Following Links:
How 'Star@Work®' Works
Client Evaluations of Star@Work®
Research Behind Star@Work®
The Creator of 'Star@Work®'
Delivery of ‘Star@Work®” to Your Organization
If interested in discussing consulting possibilities please contact Dr. Kelley.